General Terms and Conditions

By visiting our site and/or purchasing from us, you engage in our “service” and agree to be bound by the following terms and conditions. These terms apply to all users of the site. Please read our terms and conditions carefully before using our website.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service without express written permission from us. Your content may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Information Accuracy

We strive to ensure that information on this site is accurate, complete, and current. However, we are not responsible if the information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site.

Changes and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products or services (or any part thereof) without notice at any time.

Products

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

Order Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. If your package fails to arrive due to inaccurate, incomplete, or outdated information provided by you, Maeve shall not be liable and is not obligated to resend your order. We reserve the right to refuse any order you place with us and may, at our discretion, limit or cancel quantities purchased per person or per order. If we make a change to or cancel an order, we will attempt to notify you via email or phone, but we are not obligated.

Lost or Missing Packages

If a package is reported as lost or missing, Maeve will investigate the matter with the carrier. Customers are required to provide any information reasonably necessary to complete the investigation.

Where we are unable to determine whether a package was lost and Maeve agrees to provide a replacement, a replacement will be the only resolution offered. Refunds will not be provided in these circumstances. The provision of a replacement is subject to Maeve’s review and approval.

Delivery and Stolen Packages

Customers are responsible for providing a complete and accurate delivery address, monitoring their shipment, and ensuring that parcels can be delivered to a safe and secure location. Customers are responsible for selecting their preferred delivery method from the available options and making suitable arrangements to receive their order.

Carriers may leave parcels in a location they consider secure. If specific delivery arrangements are required, customers are responsible for contacting the carrier to request alternative delivery instructions, arrange collection, or select delivery with a signature where available.

Once a package has been marked as delivered by the carrier and supported by valid proof of delivery, the delivery is considered complete. Maeve is not liable for parcels that are subsequently lost, stolen, or damaged. Refunds or replacements will not be provided in these circumstances.

If your delivery address is not secure, we strongly recommend:

• Using an address where someone will be present to receive the parcel.

• Selecting an alternative address, such as a workplace or the address of a family member.

• Arranging a secure collection option or delivery with a signature where available.

Refund Policy

If your order is eligible, you may request a refund within 14 days of the delivery date. All returns must be approved before sending them back to us. You are responsible for return shipping costs and ensuring the item is in its original unused condition, with all original tags attached and in its original packaging. Maeve is not responsible for delayed or lost packages. Refunds may take 2–7 days to reflect in your original payment account. Purchases cannot be refunded to a different payment method. Warranties are void when products are damaged due to improper use.

Items purchased during sales or promotional periods are not eligible for a refund. Instead, approved returns for these items will be issued as store credit only, to be used for future purchases on our website.

Returns requested outside the 14-day return window are not eligible for a refund. Depending on the circumstances, Maeve may, at its discretion, approve a late return for store credit only, provided that the item meets all return requirements, including being unworn, unused, and returned with all original tags attached and in its original packaging. Late returns must be approved in writing before being sent. Approval of a late return does not entitle the customer to a refund.

Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Limitations of Liability

In no case shall Maeve be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

Product Information and Origin Disclosure

We reserve the right to withhold specific details regarding the origin of our products. While we ensure that all items meet applicable safety and quality standards, the country of origin is not disclosed for reasons related to intellectual property protection and business practices. By purchasing from us, you acknowledge and agree that we are not required to provide the country of origin of any product.

Mobile Terms of Service

The Maeve mobile message service (the "Service") is operated by Maeve. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. By consenting to Maeve’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Maeve through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Maeve.

Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt out of the Service at any time by texting the single keyword command STOP to Maeve or clicking the unsubscribe link (where available) in any text message. For Service support or assistance, text HELP to Maeve or email info@maevelabel.com.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.