FAQ
About Our Brand
What makes your brand unique?
We blend timeless Western aesthetics with modern fashion trends to create high-quality pieces designed for everyday wear. We invested significant time and energy in finding the best suppliers who deliver exceptional quality, precision, and artistry.
Products and Materials
What materials do you use?
We exclusively use premium fabrics and materials, including Silk and Leather. Every piece is designed to feel luxurious, look unique, and stand the test of time.
How do I care for my clothing and accessories?
For best results, always refer to the care instructions provided with your item. In general:
- Use a trusted dry cleaner service for fabric pieces.
- Treat leather items with specialised leather cleaners.
- Avoid exposing items to excessive moisture, heat, or direct sunlight.
Shipping and Delivery
Do you ship internationally?
Yes, we ship to most countries in Europe and beyond. However, there are a few countries we are not currently delivering to while we work on finding the best solutions to meet our clients' satisfaction. For more details, visit our Shipping Policy page.
How long will it take to receive my order?
Orders are typically processed within 24-48 hours. Delivery times vary based on your location. For detailed delivery timelines, please visit our Shipping & Delivery page.
Orders and Returns
Can I change or cancel my order?
Currently, orders cannot be canceled after they are placed. However, you can return your items within 14 days of receipt for a full refund.
What is your return policy?
We accept returns within 14 days of purchase. Items must be unused, with all tags attached, and in the same condition as received. Returns must include the original packaging and any gifts. Please visit our Returns Policy page for more information.
Sizing and Fit
How do I know which size to order?
We recommend consulting our Size Guide for detailed measurements. If you’re unsure, our team is happy to provide personalized sizing advice—just reach out to us!
Do you offer custom sizing?
At this time, we do not offer custom sizing. However, our pieces are designed to be versatile and flattering. Check the product descriptions for detailed fit information.
Payment and Security
What payment methods do you accept?
We accept most major credit cards, PayPal, Klarna, Apple Pay, Google Pay, and other secure payment options. The available methods will be displayed during checkout.
Is your website secure for payments?
Yes, your privacy and security are our top priorities. We use advanced encryption technology to protect your personal and payment information.
Contact
How can I get in touch with your team?
We’d love to hear from you! Reach out to us at info@maevelabel.com or use our Contact Us page. Our team typically responds within 24-48 hours.
Do you have a physical store?
We are currently an online-only store, but we’re proud to ship across Europe and beyond!
How can I share feedback or suggestions?
We truly value your feedback! It helps us improve and create better products and services for you. If you have any suggestions, ideas, or comments, please don’t hesitate to reach out to us at info@maevelabel.com or through the form on our Contact Us page.
We review all feedback carefully and appreciate your time in helping us grow.